Wear something you don't mind getting dirty and hairy. The perfect outfit is jeans or tracksuit bottoms with trainers and a t-shirt/hoodie/sweater. We don't recommend wearing white or anything expensive. We also have jumpsuits in all sizes if you'd prefer to cover up. Wellies are a good idea if we are expecting rain but frankly it is nearly always sunny and dry here!
A spare change of shirt and trousers is a great idea if you want to go for something to eat after your Experience. If you don't get dirty here you haven't had enough fun!
We're on the way to Minehead off the A39. If you're coming from the North, take the Bridgewater exit off the M5. If you're coming from the South, take the Taunton exit off the M5. Then follow signs for Minehead. If you're coming by public transport, our nearest railway station is Taunton and from there you will need to get the 28 bus to Minehead but be sure to get off before Minehead at Carhampton. We are a 5 minute walk from there. Further details will be given with your booking confirmation email.
Yes, we have a special GRE customer rate with The Luttrell Arms Hotel in Dunster (2 mins away) and The Porlock Weir Hotel on the water in Porlock (20 mins away). Easiest thing to do is just call them and say you are coming here and would like our price. There are also lots of B&Bs, Holiday Cottages, Shepherd's Huts and other hotels around Dunster, Minehead and Exmoor. Minehead also has a large Butlins if you're interested in making it a longer stay in West Somerset, and this is only a 5 minute drive from us . The Luttrell Arms Hotel & The Porlock Weir Hotel are both Dog Friendly!
There is the picturesque Dunster Castle and Medieval Village which is less than a mile away. From Dunster, you can see the tallest tree in England or take a ride on the West Somerset Steam Railway. In Minehead, you can visit their long sandy beaches, play golf along the beach course, play arcade games, look through surf shops and have cream tea at their cute tearooms. There is also a Butlins if you want to turn your trip into a full-on holiday.
Absolutely! Our dogs are great with everyone from babies to the elderly. Children under 16 must be accompanied by an adult with a ticket. Parents need to ensure that children are respectful of the dogs, for example there should be no tail-pulling or screaming etc. In addition, physical and mental handicaps are no problem as we can ensure that only the calmest and most mature dogs are involved in your session.
It is not in the nature of Golden Retrievers to bite but if you choose to give treats to the dogs, then you accept full responsibility for any injuries caused by giving treats. We have expertly trained our dogs to be respectful and obedient, and not once have they been aggressive towards humans. You're more likely to be licked to death than bitten!
Unfortunately, due to licensing and health & safety laws, we can no longer allow guests to bring their dogs to the experience. This is to ensure the safety of our guests, staff, and dogs.
Our minimum stay is a 2-hour session because you'll need enough time for briefing and playing with the dogs, and trust us - 1 hour is not enough! We also offer 3-hour sessions, and if you want anything longer then you can book several sessions in a row! You can even book the entire day at The GRE if the slots are available.
We recommend that you check the weather for our area before you leave so that you come with either suncream & hat, waterproofs or warm jackets where appropriate. Otherwise, just bring yourselves!
We do recommend you bring a spare change of clothes if you want to go for a nice lunch after your session.
The dogs would absolutely love to be brought treats but we don't want to make any of the dogs overweight so treat-giving must be done under our supervision. Our staff members will give guidance on how to safely give treats to the dogs, but customers do so at their own risk and accept full responsibility for any injuries caused by giving treats.
Our capacity is 13 adults and up to 10 children, and our online booking system will let you know how many slots are left in each session. We kindly ask that if there is only 1 ticket left for a session, please do not try to bring extra people as we cannot go over our capacity limit.
You can have as many or as few dogs in your session as you would like. For those with a fear of dogs, we will only introduce you to one or two senior dogs until you feel comfortable with more. For those who want an extreme experience, we can slowly introduce you to the whole pack which is almost 30 Golden Retrievers!
The GRE is an outdoor experience and cuddling wet dogs isn't that much fun so we are always happy to allow our GRE clients to reschedule their session if the weather is very wet. We constantly keep an eye on the weather forecast here so we are well informed if things look bad.
If customers do want to go ahead with the session despite the rain, we have some tents set up which can be used for shelter.
No, unfortunately we do not allow spectators on the property without a ticket. We also cannot allow spectators to sit in their car on the property while the session commences because the dogs will undoubtedly want to come over and say hello, and this will distract them from the guests who have paid to see them.
No, unfortunately we are required to have a very strict capacity limit so we cannot allow extra guests in the experience. We recommend finding another date and time slot that can accommodate your whole party. Feel free to contact us if you are struggling to find an appropriate slot.
No, unfortunately all children under 16 years of age must be accompanied by an adult with a ticket. We do not allow unsupervised guests under the age of 16, and we do not allow spectators on the property unless they have a ticket.
Customers need to select at least 1 Adult or Concession ticket before a Child ticket can be selected. This is to ensure that children are not left at the GRE unsupervised.
No, unfortunately Concession tickets (Student, Senior, Military, NHS) can only be purchased if the ticket holder is a Concession. We will ask to see proof of Student/Senior/Military/NHS ID on arrival.
The GRE Gift Certificates and Gift Cards come at no additional cost, you just have to pay for your session in full before we send the Gift Certificate. They make a really nice way to formalise the invitation to the GRE for a Birthday, Valentines Day, Anniversary etc.
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